General Candle Care + Wick Trimming

• Trim the wick to ¼” before lighting every time!  This makes all the difference in the longevity and clean burning of your candle. A long wick burns much too hot and will both use up the candle more quickly and create soot. 
• Burn your candle for up to 3-4 hours at a time.  It’s very important that the first time you use the candle to burn it long enough for the melted wax to reach the edges of the container. This prevents the wax from building up and possibly tunneling during future use.
• Never leave a candle burning unattended or within reach of a draft, pets, or small children.
• If the flame seems high or the container is too hot in the midst of burning, simply extinguish the flame, let it cool down, trim the wick and restart!

A candle has three types of notes, a top note, a middle note, and a base note.  A top note is the first scent you ‘experience’ when the candle first burns or when you smell it when it is unlit. 

Then, the middle notes, which can also be called heart notes, are the scent results after the top note has faded a little.  This scent that you experience consists of the middle notes of the candle fragrance.

Finally, you then have the base note, which are the scents that reveal itself as the candle is lit and burning at a full melt pool (top layer is melted).  It can take up to an hour or so for this to occur.  So what is the true and actual scent of the candle?  That would be the mix of the middle notes and base notes. 

YES! we want you to up-cycle after you use your candle.  A great way to make this happen is easy:

• Place your container in the freezer
• Remove the container after a few hours and dislodge the wax
• Rock the wick holder back and forth to wiggle free from the container (this takes a little elbow grease)
• Clean the container with for favorite cleaning product and VOILA!

Here are some ways we love to reuse our Fog & Bay containers: Desk or Office Accessory, Pencil holder, mini planter (make a drainage system inside or drill a hole).

What payment forms do you accept? 

We accept all major credit cards (Visa, Mastercard, American Express and Discover), along with ShopPay, GooglePay, PayPal and ApplePay.

Do you accept gift cards? 

We do not accept gift cards as a form of payment.

Where do you ship your products? 

We ship to all 50 states in the US. We are working on international shipping!

How long will it take to receive my order?

Standard Ground orders placed before 12pm EST are processed by the following business day; orders placed after 12pm EST or on holidays are processed within 2 business days. Express orders placed before 2pm EST Monday- Friday will be processed same day.

Your package will arrive within 3-5 business days of processing. If there will be a significant delay in shipment of your order, we will contact you via email. 

Note: This information applies to all orders within the United States. 

Do you ship internationally? 

If you would like to order from an international location outside of the United States, please send an email to fogandbay@gmail.com and we will do our best to accommodate.

Can I cancel or edit my order? 

If you need to edit or cancel your order, please email us with your order number at fogandbay@gmail.com.

How can I check the status of my order? 

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). If your shipment does not arrive or you have any issues, please email fogandbay@gmail.com and we'll help resolve your issue!

What are your return, refund, and exchange policies? 

Should you wish to return or exchange your order, we're here to help! Please review our Returns Policy and email fogandbay@gmail.com with any questions.

Why Coconut Soy Wax?

It was extremely important to me to make good quality, clean and safe candles and in researching wax I found that Virgin Coconut Soy wax was the best out there. It is a plant-derived, vegan blend of natural soy and coconut. It has a creamy white appearance and gives an evenness of burn and wax consumption. Our wax at Upside goods is gluten free, toxin free, paraben free, and phthalate free. The entire blend utilizes only FDA approved waxes so you have peace of mind while using your home or studio.

Why is what wax you use important?

Most candles have a wax blend, most commonly you will see a soy-paraffin blend.  Paraffin is the most widely used wax for a lot of candles because of it’s low cost and optimal scent throw (how much you smell both when the candle is lit and when it’s cool). Paraffin wax is derived from petroleum as a byproduct of the refining process and tends to cause more concerns in the long run.  Therefore the thought of these candles being “clean” is a tad misleading. In an effort of Upside Goods to carry as much clean products as we can, we went the route of coconut soy wax!

Do you offer a sampling program? 

We don’t offer a formal sampling program. If you are interested in promoting Fog & Bay via social media, please send our team an email at fogandbay@gmail.com to discuss further. 

Do you offer any referral discounts or programs? 

At this time, we do not offer a referral program or referral discount. This is something we are considering and working on for the future. Stay tuned!

I want to partner with Fog & Bay. 

We’re always looking for new partnership opportunities. Please email our team at fogandbay@gmail.com and let us know what you have in mind. 

I am interested in press opportunities with Fog & Bay. 

Fantastic! For press opportunities and inquiries, please email fogandbay@gmail.com.